FAQs
1. What products does Masters Klub Private Limited offer?
Masters Klub Private Limited offers a wide range of housekeeping and cleaning products including disinfectants, floor cleaners, surface cleaners, washroom hygiene solutions, cleaning chemicals, and other essential housekeeping supplies — all available at wholesale prices across India.
2. How can I place an order?
You can place an order directly through our website by selecting the products you need, adding them to your cart, and completing checkout. For bulk or customized orders, you can also contact our sales team via email or phone.
3. Do you offer bulk pricing or discounts?
Yes, we provide competitive wholesale pricing for bulk purchases. Discounts may be available based on order volume and ongoing promotions. Contact our sales team for customized pricing.
4. Where do you ship your products?
We deliver our products throughout India. Shipping charges and delivery timelines vary by location and will be shown at checkout before you complete your purchase.
5. How long does delivery take?
Delivery typically takes:
- 3–7 business days for major metro cities
- 5–10 business days for other regions in India
Actual delivery time may vary based on courier services and local conditions.
6. Can I track my order?
Yes. Once your order is dispatched, you will receive an email and SMS with your tracking number and courier details so you can monitor your delivery progress.
7. What is your return or refund policy?
If your product arrives damaged, incorrect, or defective, please contact us within 7 days of delivery with photos and order details. We will review your request and process a replacement or refund as per our refund policy.
8. Are there any products that cannot be returned?
Yes. For hygiene and safety reasons, certain products may not be eligible for returns once opened or used. These products will be clearly specified on their product pages.
9. Can I cancel my order after placing it?
You can cancel your order before it has been shipped. Once shipped, cancellation may not be possible, but you may initiate a return as per our refund policy.
10. Do you provide samples before larger orders?
Sample availability depends on product type and stock. Contact our sales team for assistance if you wish to request samples before placing a bulk order.
11. How do I contact customer support?
You can reach our support team at:
- Email: support@mastersklub.com
- Phone: +91-7617614848
Our working hours are Monday to Friday, 10:00 AM – 6:00 PM (IST).
12. Can I become a distributor or partner?
Yes! We are always open to building partnerships. Contact our business team to discuss wholesale, distribution, or long-term supply agreements.
13. What payment methods do you accept?
We accept multiple payment options including major credit/debit cards, UPI, net banking, and other secure online payment methods displayed at checkout.
14. Do you offer credit facilities for businesses?
Credit facilities may be offered to registered bulk buyers and distributors based on eligibility and terms. Please contact our sales team for details.
