Shipping and Delivery Policies
1. Order Processing & Dispatch
Once your order is successfully placed and payment is confirmed, our team will verify the order details to ensure accuracy and product availability. After verification, your products will be carefully packed and handed over to our trusted courier partners for delivery.
We strive to process and dispatch most orders within 2–5 business days from the date of order confirmation. During peak seasons or promotional events, dispatch timelines may be slightly extended.
2. Packaging Standards
We take great care in packaging all products to prevent damage during transit. Each item is securely packed with appropriate protective material to ensure it reaches you safely. Fragile products receive additional protection to maintain product quality upon delivery.
3. Shipping Regions
Masters Klub Private Limited currently ships products nationwide across India. Delivery timelines and shipping charges (if any) are calculated and displayed at checkout based on the selected location and order details.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed before the final checkout. We aim to offer competitive shipping rates, and in some cases, free shipping may be available based on order value or ongoing promotions.
5. Order Tracking
Once your order is dispatched, you will receive an email and SMS notification containing:
- The tracking number
- Courier partner details
- Estimated delivery timeline
You can use this information to track the progress of your shipment online through the courier provider’s tracking portal.
6. Estimated Delivery Time
Delivery timelines may vary based on your location and courier services. Generally:
- Metro cities & nearby regions: 3–7 business days
- Other parts of India: 5–10 business days
Please note that delivery times are approximate and can be affected by external factors such as weather, public holidays, or logistical delays.
7. Delivery Issues
If you face any delivery-related issues — such as:
- Delay in delivery
- Order marked delivered but not received
- Incorrect or missing items
Please contact our Customer Support Team immediately with your order number and details so we can assist you promptly.
8. Damage During Transit
In rare cases where products arrive damaged or defective, please:
- Do not dispose of the original packaging
- Take clear photos of the damaged item(s)
- Inform our support team within 24 hours of delivery
We will review your request and initiate a replacement or refund as per our return/refund guidelines.
9. Contact Information
For any queries related to shipping, delivery, or order updates, you can reach our customer support team through:
- Email: support@mastersklub.com
- Phone: +91-7617614848
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
