Return/Exchange Policy
At Masters Klub Private Limited, we are dedicated to ensuring customer satisfaction with every order. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines how returns and refunds are handled for products purchased through our website.
1. Eligibility for Refunds
We accept refund requests only under the following circumstances:
- The product delivered is damaged, defective, or different from what was ordered.
- The product has missing or incorrect items compared to your order.
- The return request is submitted within the specified time frame (see below).
Please note that for hygiene and safety reasons, certain products may not be eligible for return or refund once the original packaging has been opened or used. These will be clearly mentioned on the product page.
2. Refund Timeframe
To be eligible for a refund or replacement:
- You must contact our customer support team within 7 days of delivery.
- Refund or return requests submitted after this period may not be accepted.
3. How to Request a Refund
To initiate a refund or request a return, please follow the steps below:
- Contact our customer support team at:
- Email: support@mastersklub.com
- Phone: +91-7617614848
- Provide your Order Number, Product Name, and Reason for Refund.
- Please include clear photos or evidence of the issue (damaged packaging, wrong item received, etc
Our support team will review your request and respond within 2–3 business days with the next steps.
4. Return of Products
If your refund is approved, you may be required to return the product to us in its original condition and packaging.
We will provide you with return shipping instructions. In some cases, we may offer free pickup or arrange a return through courier partners.
5. Refund Processing
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- A refund will be initiated to your original payment method.
- The refund may take 5–10 business days to reflect in your account depending on your bank or payment partner.
6. Partial Refunds
Certain situations may qualify for a partial refund only, including:
- Products that are not faulty but returned due to customer preference.
- Products missing parts or accessories that were not originally included.
The specific amount will be determined on a case-by-case basis.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Do not dispose of the original packaging.
- Send photos of the product and packaging.
Contact our support team immediately so we can address your issue quickly.
We will cover the return or replacement cost for items that are confirmed damaged, defective, or incorrect.
8. Cancellation Before Shipment
You may cancel your order before it has been shipped. In this case:
- A full refund will be issued.
- Charges will be refunded to your original payment method within 5–7 business days.
9. Contact Us
If you have any questions or concerns about our Refund Policy, please get in touch:
Masters Klub Private Limited
- Email: support@mastersklub.com
- Phone: +91-7617614848
- Working Hours: Monday – Friday, 10:00 AM to 6:00 PM (IST)
